top of page

SHIPPING POLICY

​

 

 

  • What are the delivery charges?

  • S a a r r  JEWELS charges a nominal Delivery charges for all the orders. There are No additional charges. 

​

  • In how much time the orders are dispatched?

  • All our orders with complete shipping details and serviceable pin codes are dispatched within 2 working days.

​

  • However, if the address looks incomplete, the contact number is wrong or the pin code is not serviceable, the order can be delayed. If the customer is not contactable, the COD order shall be cancelled and Prepaid orders shall be shipped out using the details provided by the customer within 3 working days.

  • Once the order is dispatched, no cancellation request shall be entertained. Any changes in the order can be made before the order is dispatched, once the order is dispatched, no changes can be made in address, payment mode etc

​

  • What is the estimated delivery time?

  • Most of our orders are delivered in 3-7 days. The more accurate delivery time is mentioned on the respective tracking link provided by the courier companies, however, it can change if there are any delays in the transit.

  • You will get the tracking link on the email your provided at the time of placing the order when the order is fulfilled. 

​

  • How do I track my shipment?

  • We use some of the most reputed courier companies in India. We notify our customers via shipment confirmation email when the order is dispatched. This shipping confirmation email will have the couriers’ tracking number and the link for tracking.  

​

  • How will the delivery be done?

  • We send all packages via reputed couriers such as Fedex, Delhivery, Ecom express etc.

​

  • Any hidden costs?

  • There are no extra taxes or hidden costs. The price mentioned on the website is the final price including taxes. What you see is what you pay! 

​

  • What should I do if my order is getting delayed? 

  • We use the best shipping partners in India, to make sure that your order reaches you as soon as possible. On rare occasions, there can be unforeseen delays due to natural calamities or other circumstances. In such cases we request you to be patient while we will continue to try to get the parcel delivered to you as soon as it is possible.

  • Our liability in case of such delayed orders if only limited to getting the order delivered as soon as possible on our end. The delayed prepaid orders shall be refunded only if they are still not delivered within 15 working days of placing the order.

​

  • My order is showing Delivered but I have not received it. What should I do?

  • Any such issues should be raised to our WhatsApp customer care (+91 - 9799998888) or customer support email (info@saarjewels.com) within 72 hours of the delivery time mentioned on the tracking link. Beyond that, the shipping companies do not take any responsibility of such issues and thus we might also not able to help in cases of late notifications.

​

  • Does S a a r r  Jewels deliver internationally?

  • We deliver only across Globe

Exchange Policy

 

 

  • We take a lot of care to check each and every piece before packing and shipping  them to you, so that you don't have to worry about anything. But we understand that sometime you want to change your mind or there might be some issues like sizing that you can only find out after receiving the products. So to cover for those cases we offer an easy exchange process. To avail this benefit, please note the following points:

​

  • Send us the photo of the item within 24 hours of receiving the parcel on WhatsApp number +91-9799998888 or email us at info@saarjewels.com. Any issues related to defect/damages/sizing must be raised within 24 hours of receiving the items, else they shall not be entertained. 

​

  • Items must be kept unused and with all the original packing.

  • You can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only from the date of purchase. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers. The product choice for exchange is subject to availability.

  • As soon as you notify us we will initiate the exchange process and guide you through the hassle free process.

​

  • By default, Items can only be picked up from the same address to where it was shipped. For any change in address, please contact the customer care. Kindly inform the customer care when the package is picked up from your address, preferably with the photo of the pickup receipt, so that we can keep a track of the returning order

​

  • Our exchange policy is valid for 24 hours after you receive the product. To avoid any misuse of this policy, any cases of late notification or any unreasonable demand will be handled on company's discretion and we reserve the right to not process those returns.

  • Only for the first exchange the shipping is covered by us. For any subsequent exchanges on same order, customer will have to follow the following steps:

  • Inform the customer care on Whatsapp or email info@saarjewels.com  within 24 hours of receiving the items

​

  • Send the product back to our office at their own expense within 5 working days and share the courier receipt photo with us so that we can track the order. The return address will be provided by the customer care staff

​

  • The item should be in its original packing with all tags and coupons

  • The customer will have to pay the shipping fee to receive 2nd exchange order which can vary from  ₹50-150  depending upon their cities.

  • The next exchange order will be processed by us only after we receive back the items in due time frame, with all the original packing (the outer plastic cover not needed) and in intact/undamaged form.

  • Customer can choose to exchange the item or receive store credit for future purchases that will be valid for 1 year only. Exchange will not be allowed for items on clearance sale, flash deals, festive offers or any other discount offers 

  • Please be patient in the processing of exchanges, since there can be a slight delay in processing the exchange during festive and holiday season or due to the non-availability of the specific product.

  • Specific details of the products like color, raw material, size etc are mentioned with every product. We write it in a very easy to read manner and we encourage all our customers to read it before placing their order. However, if there is still a sizing issue on receiving the product, we will process the exchange with same or or any other design of your choice. It should be noted that sizes and colors of the products can not be customized. 

  • Items can only be returned in exchange for other items or store credit. We don't offer refunds unless a prepaid order is lost in transit or is undeliverable due to any reason. We will send you the exchanged item or store credit as soon as your returned product is received by us.

  • Failing to handover the products in original packing despite of 3 pickup attempts will result in cancellation of exchange request.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • No extra discounts can be availed on exchange products. 

  • In cases of gifts, any returns or exchanges can only be initiated by the original purchaser or the product.

​

bottom of page