•    We offer full refunds in only the following two conditions, without any exceptions.

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•    1. A prepaid order is lost in the transit and the same is marked as "lost" by the shipping company in tracking status of the order.

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•    2. A prepaid order is not delivered within 15 working days of ordering due to non-serviceable Pin Code or a natural calamity and the same is updated by the shipping company in the tracking status of the order.